Refund policy

MUBARAK SILKS

Overview

At MUBARAK SILKS, we strive to provide high-quality textile and clothing products. If you are not satisfied with your purchase, please review our refund policy below.

Eligibility for Refund

You may be eligible for a refund if:

The product received is damaged or defective

The product delivered is incorrect

The item is unused, unworn, and in original packaging

A return request is made within 3 days of delivery

Unboxing video proof is mandatory for damaged/wrong product claims.

Non-Refundable Items

Refunds are not applicable for:

Products damaged due to misuse

Washed or worn garments

Items without original tags

Products purchased during clearance or special sale (if marked non-returnable)

Refund Process

Email us at mubaraksilksonline@gmail.com

with:

Order number

Complete live Unboxing video of the product (trimmed video is not accepted)

After approval, we will arrange return pickup.

Once the product is received and inspected, refund will be processed.

Refund Timeline

Refunds for prepaid orders will be processed to the original payment method within 7–10 business days.

For Cash on Delivery (COD) orders, refund will be made via bank transfer (customer must share bank details).

We use secure payment gateway:

Cashfree

Contact Details

MUBARAK SILKS
Padhoor Shopping Complex, New Bus Stand
Kasaragod, Kerala 671121
Phone: 9074373623
Email: mubaraksilksonline@gmail.com